Operations and personnel · 运营与人员
| English | 中文 | Pinyin · 拼音 |
|---|---|---|
| operations/ˌɒpəˈreɪʃnz/ | 运营 | yùn yíng |
| process/ˈprəʊses/ | 流程 | liú chéng |
| bottleneck/ˈbɒtəlnek/ | 瓶颈 | píng jǐng |
| job description/dʒɒb dɪˈskrɪpʃn/ | 职位描述 | zhí wèi miáo shù |
| person specification/ˈpɜːsn ˌspesɪfɪˈkeɪʃn/ | 人员要求 | rén yuán yāo qiú |
Operations turn promises into delivery
- Operations 运营 is the work that turns inputs into a product or service for customers.
- An operations plan identifies the process, resources, capacity, quality checks, suppliers, and likely delays.
- A good marketing promise is only useful if operations can deliver it consistently.
The delivery van cannot carry a promise the warehouse never packed.
运营把承诺变成交付
- operations(运营)是把投入变成顾客产品或服务的工作。
- 运营计划要说明流程、资源、产能、质量检查、供应商和可能的延误。
- 好的营销承诺只有在运营能稳定交付时才有用。
仓库没装上的承诺，送货车也运不出去。
Find the bottleneck
- A process 流程 is the ordered set of steps that produces an outcome.
- A bottleneck 瓶颈 is the slowest step that limits the whole process. Adding workers to a faster step does not fix it.
- Capacity is the maximum output possible in a stated time with available resources.
找到瓶颈
- process(流程)是产生结果的一组有顺序的步骤。
- bottleneck(瓶颈)是限制整个流程的最慢步骤。给更快的步骤增加员工不能解决它。
- 产能是在既定时间和可用资源下可能的最大产出。
What is a bottleneck? · 什么是瓶颈?
The whole process cannot move faster than its limiting step. · 整个流程不能比限制它的步骤更快。
Adding staff to a step that is already faster than the bottleneck always raises total capacity. · 给已经比瓶颈快的步骤增加员工总会提高总产能。
The bottleneck still limits the whole process. · 瓶颈仍然限制整个流程。
People need clear roles
- A job description 职位描述 states a role's tasks, responsibilities, and reporting line.
- A person specification 人员要求 describes the skills, experience, and qualities needed for that role.
- Recruitment brings applicants in; selection chooses the person who best fits the evidence and role.
人员需要清楚角色
- job description(职位描述)写明岗位任务、责任和汇报关系。
- person specification(人员要求)说明该岗位需要的技能、经验和特质。
- 招聘吸引申请者;选拔根据证据和岗位选择最适合的人。
Match the document to its purpose. · 把文件与目的配对。
One defines the role; the other defines what a suitable applicant brings. · 一个定义岗位;另一个定义合适申请者应具备什么。
A bicycle-repair service promises a two-hour turnaround. One worker checks in bicycles, one repairs punctures, and one returns completed bikes. If only one pump is available, puncture repair becomes the bottleneck. Buying a second pump may increase capacity more than paying for another receptionist.
The operations decision follows the process evidence, not the most visible job title.
**一个自行车维修服务承诺两小时完成。**一名员工登记自行车,一名补胎,一名归还完成的车。如果只有一个打气筒,补胎就是瓶颈。买第二个打气筒可能比雇用另一名接待员更能提高产能。
运营决定要遵循流程证据,而不是最显眼的职位名称。
What should an operations plan identify? Choose all that apply. · 运营计划应说明什么?选出所有正确项。
Operations planning prepares delivery, not just publicity. · 运营计划准备交付,不只是宣传。
Write one English sentence explaining why a second pump may help the repair service more than another receptionist. · 用一句英语说明第二个打气筒为什么可能比另一名接待员更能帮助维修服务。
Example: “A second pump removes the puncture-repair bottleneck, so more bicycles can be completed within two hours.” · 例如:“A second pump removes the puncture-repair bottleneck, so more bicycles can be completed within two hours.”
Name the step, then show why it limits output. “The pump is slow, so repaired bicycles wait and the two-hour promise fails” is a bottleneck explanation.
说出步骤,再说明它为什么限制产出。“打气筒很慢,所以修好的自行车等待,两小时承诺失败”就是瓶颈解释。
Do not recruit “a good person” without defining the role. Vague criteria make selection unfair and leave the new employee without a clear standard.
不要在没有定义岗位时招聘“好人”。模糊标准会使选拔不公平,也让新员工没有清楚标准。