Refund Policy

Last updated: 13 November 2026

This policy covers the paid download plan on exercises.lol and exercises.com.cn (see Pricing). Everything else on the site is free. Our order process is run by our online reseller Paddle.com, which is the Merchant of Record for all our orders, so refunds are paid by Paddle.

14-day refund

• You can ask for a full refund within 14 days of any payment, for any reason. This applies to the first payment and to each yearly renewal.
• You do not need to explain why.
• After a refund, the plan ends and downloading stops. Reading and practising on the site stay free.

How to ask for a refund

• Go to paddle.net and look up your order with the email address you used to pay, or reply to the receipt email from Paddle.
• Or write to us at [email protected] with the email address you paid with, and we will arrange it with Paddle.
• The money goes back to the card or account you paid with. Banks usually take 5 to 10 working days to show it.

Cancelling

• You can cancel the yearly plan at any time, with the link in your Paddle receipt email, at paddle.net, or by writing to us.
• When you cancel, you are not charged again. You can still download until the end of the year you paid for.
• The 3-month plan is one payment and does not renew, so there is nothing to cancel.

After 14 days

After 14 days we can still refund you if something went wrong, for example a double charge, or downloads that did not work and that we could not fix. Write to us and we will look at each case. Nothing in this policy limits rights you have under the consumer law of your country.

See also our Terms of Service and Privacy Policy.