Effective management practice · 有效的管理实践
| English | 中文 | Pinyin · 拼音 |
|---|---|---|
| management/ˈmænɪdʒmənt/ | 管理 | guǎn lǐ |
| delegation/ˌdelɪˈɡeɪʃn/ | 授权 | shòu quán |
| motivation/ˌməʊtɪˈveɪʃn/ | 激励 | jī lì |
| key performance indicator/kiː pəˈfɔːməns ˈɪndɪkeɪtə/ | 关键绩效指标 | guān jiàn jì xiào zhǐ biāo |
Management gets work done through people
- Management 管理 is coordinating people and resources so that a business reaches its objectives.
- A manager plans, organises, leads, and controls. These actions overlap: a weekly meeting can assign work, solve a problem, and check progress.
- Good management is visible in decisions and communication, not in a job title.
A meeting can do four jobs, provided it eventually ends.
管理通过人完成工作
- management(管理)是协调人员和资源,使企业达到目标。
- 管理者要计划、组织、领导和控制。这些行动会重叠:一次每周会议可以分配工作、解决问题并检查进度。
- 好管理体现在决定和沟通中,不只是一个职位名称。
一场会议可以办四件事，前提是它最后肯结束。
Communication changes the result
- Delegation 授权 means giving someone responsibility and enough authority to carry out a task.
- It can speed decisions and develop staff, but the manager remains accountable for the final result.
- Instructions work best when they name the outcome, deadline, resources, and point for questions.
沟通会改变结果
- delegation(授权)是把一项任务的责任以及足够的权力交给某人执行。
- 它可以加快决定并培养员工,但管理者仍要对最终结果负责。
- 有效指令会说明结果、截止日期、资源和提问时间。
What must a manager still hold after delegating a task? · 授权一项任务后,管理者仍必须承担什么?
Authority can be shared, but accountability stays with the manager. · 权力可以分享,但管理者仍须负责。
Which details make an instruction usable? Choose all that apply. · 哪些细节会让指令可以执行?选出所有正确项。
A vague promise gives the worker no practical way to act. · 模糊承诺没有给员工实际行动的方法。
Motivation and control
- Motivation 激励 is the reason a person chooses to make an effort. Pay matters, but recognition, responsibility, fairness, and useful feedback can matter too.
- A key performance indicator 关键绩效指标 is a number or measure used to check progress, such as orders completed on time or customer complaints.
- A KPI is a signal, not a whole judgement. Faster calls are not success if customers leave with the wrong answer.
激励与控制
- motivation(激励)是一个人选择努力的原因。工资重要,认可、责任、公平和有用的反馈也可能重要。
- key performance indicator(关键绩效指标)是用来检查进度的数字或衡量方法,例如按时完成的订单或顾客投诉数。
- KPI 是一个信号,不是完整判断。如果顾客得到错误答案,更快接听电话并不代表成功。
One KPI always gives a complete picture of business performance. · 一个 KPI 总能完整反映企业表现。
A measure can improve while another important outcome worsens. · 一个指标改善时,另一个重要结果可能变差。
Match the management idea to its purpose. · 把管理概念与目的配对。
One enables action; the other enables review. · 一个使行动成为可能;另一个使复查成为可能。
A bakery receives complaints about late online orders. The manager gives one supervisor responsibility for the packing timetable, agrees a 15-minute handover at 3 pm, and reviews the percentage of orders dispatched on time each week.
This is delegation with control: the supervisor can act, while the manager has a clear measure to review.
**一家面包店收到线上订单迟到的投诉。**经理把包装时间表交给一名主管负责,约定下午 3 点进行 15 分钟交接,并每周复查按时发出的订单百分比。
这是带有控制的授权:主管可以行动,而经理有清楚的指标可以复查。
Write one English sentence explaining how the bakery manager controls delegated work. · 用一句英语说明面包店经理如何控制已授权的工作。
Example: “The supervisor runs the packing timetable, while the manager reviews the weekly on-time dispatch rate.” · 例如:“The supervisor runs the packing timetable, while the manager reviews the weekly on-time dispatch rate.”
Describe a management action, then its effect. “The manager delegates the packing timetable, so the supervisor can fix delays immediately” is analysis. “Managers delegate” is only a definition.
描述管理行动,再说出影响。“经理授权包装时间表,所以主管能立刻修正延误”是分析。“管理者会授权”只是定义。
Do not confuse delegation with abandoning a task. A manager who gives no authority, deadline, or review has not delegated effectively.
不要把授权和放弃任务混淆。管理者若没有给权力、截止日期或复查,就没有有效授权。