Structure and formal language
Opening and closing
- Open with Dear Mr Lee, or Dear Sir/Madam,
- With a name → close Yours sincerely,; with Sir/Madam → Yours faithfully,
- Match the closing to the opening.
Practice
You begin 'Dear Sir/Madam,'. How should you end?
No name in the greeting → 'Yours faithfully,'.
Clear paragraphs
- First paragraph: say why you are writing.
- Middle: your points, one idea each.
- Last paragraph: say what you would like to happen next.

Turning friendly phrases into formal ones
Explore
Layout of a formal letter
Five zones, top to bottom: greeting, reason, points, request, matching sign-off.
Formal language
- No short forms: write I am, not I'm.
- Use polite phrases: I would like to…, I am writing to…
- Keep sentences clear and complete.
Practice
In a formal letter you can write 'I'm' and 'don't'.
No — use full forms: 'I am', 'do not'.
Practice
Make it formal: 'I ___ writing to ask about the job.'
Formal writing uses the full form 'am'.
Practice
Write a polite opening line for a formal email asking for information.
Example: 'I am writing to ask for more information about the course.'
First and last paragraphs do the heavy lifting
- First: "Dear Mrs Chen, I am writing to suggest a recycling scheme for our school." — the reason, in one line.
- The middle carries your points, one paragraph each.
- Last: "I would be grateful if you could consider this plan at the next meeting." — the action you want.
- Close the frame: a named reader → Yours sincerely, + your full name.
Practice
Put the parts of a formal letter in order.
Greeting → reason → points → request → matching sign-off.
Key idea
- Match the closing to the opening.
- Clear paragraphs: why → points → what next.
- Formal = full forms, polite phrases, no slang.