Anglais B1 · Écriture : expliquer un problème et demander une solution
Anglais B1 Sujet 16 2:53 Narration en anglais · Sous-titres anglais + 中文 incrustés
Chapitres
Transcript
A B1 problem message is a small machine with four gears. The situation orients: one sentence of who, where, what. The problem is factual: dates, numbers, what happened. The effect makes it matter: why it causes you trouble. And the request names the fix and a deadline. Turn the gears in order: a request before the facts sounds like a complaint, but facts before the request build a case. Facts first, feelings measured, and the ask clear.
B1 的问题邮件是四档小机器：情形定位、问题摆事实、影响说后果、请求给期限。 按顺序换挡：先请求像抱怨，先事实像立案。 事实在前，情绪有度，诉求明确。
The four gears, on a broken locker. Situation: I use locker 214 in the science block, one sentence of who, where, what. Problem: since Monday, the door has not locked, factual, with a date. Effect: I carry my lab coat to every class, the trouble it causes. Request: could you repair it before Friday, the fix and a deadline. One problem per message, because two problems halve the attention each receives.
以坏储物柜为例：情形一句定位（我使用科学楼 214 号柜）；问题摆事实（自周一起门锁不上，带日期）；影响说后果（每节课都得抱着实验服）；请求给期限（周五前能修好吗）。 一封信只写一个问题。
B1 formal does not mean cold, so match the tone to the reader. To a shop: dear Sir or Madam, and I would be grateful if you could, the strongest polite gear in the machine. To a school: dear Ms Gao, and could you please.
B1 的正式不等于冷漠，按读者调语气：对商店用 Dear Sir or Madam 加 I would be grateful（礼貌最高档）；对老师用 Could you please；对朋友用 Can you。
To a friend: hi Bo, and simply can you.
规则不变：对事实要硬，对人要软。
And everywhere the same rule: firm on the facts, soft on the person. The door does not lock is a fact that invites repair; your lockers are terrible is an attack that invites an argument.
“门锁不上”是邀请修理的事实，“你们的柜子糟透了”是邀请吵架的攻击。
Connectors are the machine is belt. Since Monday hands the situation to the problem. However marks the gap between what should be and what is. Because of this ties the problem to its effect, and therefore I would like drives the request. Keep the links short, and do not repeat the whole story in the request: could you repair the door is enough, and the door that has not locked since Monday stays in the problem gear where it belongs.
连接词是机器的传送带：since Monday 把情形递给问题；however 标出应有与实况的落差；because of this 把问题系到影响；therefore 推出请求。 请求档不重复故事：“能修门吗”足够，细节留在问题档。
Watch out for three traps. Do not open with blame: your product is terrible ends the conversation before the facts arrive. Do not bury the request at the end of a long paragraph: it gets its own line, because the reader skims. And dates and numbers are your witnesses: since Monday, model K3, locker 214. Write them all down, because a case with witnesses repairs itself.
三个陷阱：开头别指责（攻击只会让事实没机会出场）；请求别埋在长段里（它要有自己的一行）；日期和数字是证人——since Monday、型号 K3、214 号柜，全都写上。 带证人的案子自己会赢。
Check yourself. Name the four gears in order. Which is a fact and which an attack: the door has not locked, or your lockers are terrible?
自测：四档顺序说出；“门锁不上”和“柜子糟透了”哪个是事实哪个是攻击？
Write the request gear for the kettle letter, replace or repair within two weeks. And where does the request live in your message: buried, or on its own line?
为水壶信写请求档（两周内换或修）；请求该埋着还是单独一行？
If the gears turn in order, the machine writes itself.
四档按序转，机器自己写。